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Local Marketing Myths

7 Local Marketing Myths That Are Holding Your Business Back

There is a unique challenge to online local marketing. Your competition pool is often smaller and much more unique. Therefore the goal of getting to the first page of search results seems easier to obtain. It may even seem cheaper, since all you have to do is beat out a few hundred businesses.
Perhaps you, as a business owner, have decided to do your own online local marketing. You’ve searched online for information on how to get the results you want. You’ve created a plan, and now you’re ready to take action.
But wait. Before you take that first step, there’s something that I need to tell you: chances are the information you’ve gathered is woefully out of date.
In fact, chances are most local business owners are using online marketing tactics that may be ten years old.
“How is that possible?” you ask. After all, you checked the date of your information. Some of it was published as recently as a few days ago.
Search engines change their algorithms daily. These changes are often minor, but they add up to bigger changes, like Google’s recent change favoring mobile-friendly websites (more on that later). So tactics that may have worked ten years ago do not work now. In fact, search engines penalize some of those tactics. If you get hit with penalties, it’s improbable that you will show up in the search engines at all.
Here is a list of seven local marketing myths you may be buying into that are keeping your business from achieving online success.

Myth #1: Quick SEO Can Help You Get on Page 1

SEO
There are no shortcuts when it comes to ranking in SEO. A long term, consistent approach is needed in order to be successful. Sometimes, even the best plan to get on the first page doesn’t come to fruition.
There are hundreds of factors that decide where your website is going to rank in a search engine. One of those factors is how long your website has been around. If it’s less than a year old, your chances of getting on page one are about 2-3% at best.
Search engines put their trust in older websites with an established history. Those websites that are ranking on page one for your keyword have been around for years. Even if they haven’t, they’ve probably got other ranking factors working for them that you aren’t seeing. It is highly unlikely that any “quick SEO” technique is going to work in your favor. It’s better if you simply invest in a solid, long term plan and exercise some patience.

Myth #2: Microsites Will Help You Boost Your Rankings

Microsites
The logic is fairly simple. Ranking a microsite is easier than ranking a huge site, right? And the microsites will contain general information that will point people back to your business. So you can pull in traffic from these sites without investing a lot of money in SEO for your company website.
Sorry to be the bearer of bad news, but it doesn’t work like that anymore. The days when you could use dozens of keyword-based microsites to get search engine rankings are gone.
Search engine algorithms have been updated to exclude any network of websites that point to the same domain. So if you’re looking to use 50 plumber-based keyword microsites to point back to your business websites, think again. You’re more likely to get penalized than be rewarded.  

Myth #3: Your Keyword Needs to Be in Your Domain

Keyword
This springs from the second myth involving microsites. Having someone search for “laptop repair” and seeing “laptoprepair.com” at the #1 position will garner clicks.
Except for one thing: if you actually search for “laptop repair” in a search engine, the first results to come up are going to be businesses with brand names as their domains, like “geeksquad.com.”
Brand names are more important than keywords in search engine results. The moral: focus on establishing your brand instead of trying to rank for a keyword. If your brand is associated with that keyword, you’ll be rewarded with higher rankings.

Myth #4: You Need Multiple Phone Numbers for Tracking Purposes

Multiple Phone Numbers for Tracking Purposes
This is another myth that springs from myth #2. When setting up microsites, each site would have its own separate phone number. That way the business owner could see which sites were performing the best, and which ones needed to be cut.
A search engine uses your phone number to identify your business as unique. Multiple phone numbers confuses the search engine, and can hinder your online marketing efforts. Stick to one number. It’s easier to maintain.

Myth #5: You Don’t Need Social Media

You Don’t Need Social Media
It is true that some businesses won’t get a lot of attention on social media. But you still need to use it to your advantage. You can use it to connect with other local businesses that compliment your services. You can report on local events, or curate information that is of interest in your niche. Doing these things can position you as an expert in your field.
 
 

Myth #6: Optimizing Your Site for Mobile is a Waste of Time

Optimizing Your Site for Mobile
Maybe this was true a few years ago, but now it’s a necessary part of having a website.
In fact, in early 2015 Google launched an algorithm change that rewards mobile-friendly websites with higher rankings. They’re placing more emphasis on mobile traffic, since more than 50% of internet traffic comes from mobile sources. That number will continue to grow.
Optimize your website for mobile. You’ll boost your rankings and get more traffic.  

Myth #7: Reviews Affect Your Rankings

Reviews Affect Your Rankings
Your reviews have nothing to do with your rankings.
Your reviews are just that: reviews. They do affect how customers view your business, but they don’t affect how search engines rank your website.
If you’re worried about bad reviews and a bad reputation, you shouldn’t be. Be proactive. Respond to negative reviews in a very professional manner. Most of the time you’ll find you can resolve the issue. This impresses upon potential customers that you care about their experience with you and you want to satisfy them.
In truth, the right response to a bad review is better than a dozen glowing reviews.
Local marketing can be pretty confusing. It’s easy to come down with information overload. If you’re still using any of these myths in your local marketing plans, make immediate adjustments. You don’t want to purposefully hold your business back from reaching its full potential.
Content Marketing

Content Marketing 101 – Attracting Eager Customers with Your Blog

By now you are probably aware of what a blog is, and that fresh content plays an important role in your rankings and visibility online.  But in this article we’ll tell you WHY your business’s blog is such a powerful marketing tool and how you can create great content your visitors will love.
Consider your blog a direct communication tool to bridge your business with the public and we’re going to cover five characteristics of a blog and why it is essential for your business:

1.Adding New Content is EASY

New Content
For many people editing their website is quite difficult. Websites are seen as being very technical and the average business owner is generally afraid to go on to the site to make any changes in case they mess it up.
Blogs have changed all of that. They provide a content publishing system that is so easy to use that the average web user and small business owner can become a blogger and add new content with ease. The technical barriers were removed allowing millions of small business owners to create blogs relating to their business.

2. Blog Posts are Listed Chronologically

Blog Post
This is the most consistent element of almost every blog out there. Articles are listed with a title followed by the body content, starting at the top of the page with the most recently published article followed by the next most recent and so on.
This format was chosen back in the early days of blogging when it was mainly journalists who used blogs.  The term blog is derived from ‘weblog’, which essentially means an online diary or journal. Diaries have entries made by date and that is how blogs work too.
Although the format is traditionally the same, the role of the blog is not really used as an online diary these days. Most business owners use it as a way to keep their clients and customers informed of what is happening within their business and niche. They are very powerful marketing tools.

3. People Can Share Their Comments on Blogs

Comments on Blog
This is one of the most valuable features of a blog. Below every blog post is a comments box that allows any person from the public to leave a comment on the article.
This enhancement turned websites from one-way broadcasting devices, to two-way communication tools. Readers can directly communicate with you, the author of the content, carry on the conversation started by the article and essentially turn a blog into a community.
This last point is more powerful than you think and this is the reason why:

4. Content is Consistently Updated

Updated Content
Another major problem that plagues many traditional websites is that they remain static and stale. Most websites never change and you can come back to the same pages with the same content. A lot of business owners either don’t realize that they need to update their website often, or they don’t have the technical skills or resources to get it changed.
Blogging changed that, so even a person with minimal technical skills can easily log into their blog and add fresh new content.
This has helped them to have terrific results in the search engines, especially on sites like Google. Google rewards sites that publish valuable content on a consistent basis. Blogs, by their very nature, do this, assuming motivated bloggers are running them and are consistently adding new content. As a result, business owners see their sites rise high up in the search engines bringing new traffic and most importantly, new customers.

5. Blogging is a Conversation, and People Respond Better vs. Normal Websites.

Blogging is a conversation
If you combine all of the elements above, the personal style of writing, the ease of adding content leading to frequent updates, and the ability to interact with your readers, you have the winning formula for a very natural communication tool.
Blogs, by their very nature, are considered trusted sources of information and the blogger is generally perceived as a respected expert, whether they are or not, purely on the back of their successful blogs.
Again, this subtle element is significant and distinguishes blogs from normal websites. If people trust the words written on a blog, if they like and identify with the person writing the blog, then you have all of the elements necessary to create a popular community focused around your business.
That is why any small business can become extremely successful with a blog. They can quickly build a loyal audience, keep people coming back and ultimately monetize that traffic.

How to Attract Attention to Your Blog?

Attract Attention to Your Blog
The first way to attract attention (traffic) to your blog is to write good content. This is the foundation that your blog needs to be built upon.
The other key ingredient is marketing. You need to be able to set up a professional marketing campaign so that people can find your content.
First let us deal with the content side of things and then we will discuss the marketing aspect.

Content

Content
How to Write a Killer Blog Post
Once your blog is set up, it is time to get going on your first killer blog post. It needs to be an article that your readers will really respond to. If you post a fantastic and compelling blog article, it usually means more traffic, more comments, more pins on Pinterest, more tweets, and more Facebook shares, all of which will help grow your blog. But what makes a killer blog post?
A killer blog post:
Is easy to read. Blog posts should be clear and concise. Statistics show that blog readers tend to skim articles, especially if they appear long. So use short paragraphs, headers, and bullet points. Make sure that you write in a conversational manner, but proper grammar and spelling is essential. Readers won’t forgive sloppy writing and grammatical mistakes.
Makes a clear point. A killer blog post always has a clear and concise message that can be boiled down to one short sentence. If you, the author, aren’t able to summarize your point, how will the reader be expected to follow your logic? Always write with the point in mind. If you have multiple points it would be better to split the article into two posts.
Empowers the reader. A killer blog post isn’t about YOU or what you’ve done or created or cooked. Yes, you may be sharing something you’ve done, but the best blog posts do it only in a way that makes the reader feel that THEY could do it too, offering clear tips and helpful instruction. They want to come away from your blog informed and feeling that they have learnt something new.
Provokes an emotional response. The posts that people remember (and share) are the ones that make them feel a certain way, whether that be happy or angry or encouraged or inspired. This means they usually take a stand one way or another. Neutral might seem safe, but it is boring and forgettable. Your aim is to make people think and react. You want to provoke some kind of response from them.
Teaches a simple lesson. Whether your post is a DIY tutorial showing how to make something, a recipe, or some other helpful tip, the best blog posts stick to one clear and easy-to-follow lesson. This is not to say you can’t do complicated projects or recipes, but in general, the projects with the best response will be the simplest of the bunch. These tend to get shared more on social media too.
Creates controversy. Killer blog posts don’t sit on the fence. They take a stand and force the reader to react one way or another. The stronger the stance, the more intense the reaction will be. Of course don’t be controversial just for the sake of stirring up controversy! Readers can sniff inauthenticity a mile away. If there is a particular topic you truly feel strongly about, don’t try to come off as neutral. Neutral is boring. Just be prepared for people to disagree with you. You will find that your community will come alive and more people will visit your site when they see people commenting on your site.
Is visually appealing. Killer blog posts have killer images to go with them. This is not only important for recipes and DIY, but with the advent of Pinterest, for ALL articles. You might have written a fantastic article but if you don’t have images your readers won’t be able to ‘pin’ anything.  You need to make it as easy as possible to be able to share your content, especially on social media.
Is not overly complicated. Don’t use large words or pad it with a 100 words when only one simple word will do. Nobody is going to be impressed if you are using big words just to look clever. Write in layman terms. Make sure that everybody who visits your blog knows exactly what you are talking about.
Makes you say WOW. This is the awesome factor again. Whatever you share, whether it is a recipe, a party, an idea, or a project, should be so compelling that your reader can’t help but stop whatever they are doing and pay attention. If it’s not great, don’t bother. You are better off sharing one WOW post a month than twenty forgettable ones. Again, the more impressed people are with your blog post, the more they will want to share it on social media.
Keep in mind that not all of these tips must or even should be used in one post, but generally the more of them that you can hit, the better off you will be. So now that we have discussed how to create great content, lets discuss marketing.
Marketing your blog
Once you have your content in place and you have plans to release a continuous flow of content, the next step is to attract people to your blog so that you can show them how amazing it is. This is where marketing is crucial.
You could try and do it yourself, but if you are already running a busy offline business, you will probably find the whole process of online marketing daunting.
This is where we can help you. Not only will we be able to drive traffic to your blog with a tailored marketing campaign, but we can even create the content that will keep customers and visitors coming back for more.
We are excited to show you how we can help your business set up a very powerful marketing tool such as a blog and then drive targeted traffic directly to your website, resulting in more sales and leads for your business. Contact us today for a FREE strategy session and learn how we can help you drive high quality targeted traffic and revenue to your business.
Making the Most with Mobile

Making the Most with Mobile

Fast food restaurants seem to have cracked the code and figured out how utilize mobile marketing to their advantage.
Pizza franchises like Pizza Hut and Dominos allow customers to order through their cell phones. Taco Bell now has an app with similar features. While these companies likely spent millions of dollars to roll out these changes, they did so with the express purpose of keeping themselves first in their customer’s mind.
How did they do this? And how can you take advantage of it? Read on to find out.

The Importance of Mobile Apps

The Importance of Mobile Apps
Over 40% of millennials use their cell phone as their primary source of connection with the world. They text, network, look up information, play games, surf the web, pay bills – and order food. Knowing this, the companies mentioned above created mobile apps for their companies.
Mobile apps allowed them to stay directly in front of their customer at all times. A mobile notification can alert them of specials or deals. The person sees it, clicks on the notification and takes advantage of it.
In another scenario, a person is on their way home. They’re hungry. Instead of searching for or calling their local pizza place, they simply pull up Pizza Hut’s app, place an order and pay for it. They can even choose the time their pizza is delivered. How’s that for convenience?
Apps are the lifeblood of a smartphone. Creating an app that allows your customer to interact with you without having to call in and place an order is the most convenient way to get them to think of you whenever they’re craving food. It increases your business and your customer loyalty, and it puts you miles ahead of your competition.
But isn’t setting up your own mobile app expensive? Not necessarily.

How to Set Up Your Own Mobile App

How to Set Up Your Own Mobile App
Custom mobile apps are great – if you can afford them. Since most local businesses don’t have that type of budget, owners may feel having a mobile app is out of reach.
It isn’t. There are businesses that can help you to establish your own mobile app for a surprisingly low fee.
Splick.it, ChowNow and Seamless are three of these companies. They will set up branded mobile apps for you. Splick.it works with major brands like Fuddruckers and Pita Pit. They handle ordering, loyalty programs and payment processing. ChowNow allows Facebook ordering, and Seamless allows people to search for local websites that deliver right from the front page of their website.
Each company allows people to order from your website or from your mobile app. This allows your customers to choose which way they want to interact with you. It also allows you to reach more customers.
Splick.it says that their apps increase a customer’s order size by 30-70% versus a walk-in customer. Imagine someone spending 30% more every time they order from your app. The investment is well worth it.

How to Keep Customers Coming Back to You

How to Keep Customers Coming Back to You
Loyalty programs are an important part of any restaurant’s business plan. They keep people coming back to you. Think of Starbuck’s loyalty program. People order a lot of coffee just to become a Gold member. For them, the perks are easily attainable, and worth it.
It’s convenient to have a platform that has a loyalty program built into it, like Splick.it, but there are other options available. Swipely, Perka and Belly allow you to not only track your customers’ loyalty points, but see which of your items are the most popular.
You can even customize their rewards. Swipely allows you to see which of your customers spent the most money with you during any given period of time. You may want to make their reward different, say giving them a coupon for 25% off. Rewarding your customers makes them want to come back, but personalized rewards show that you value them.
You can also offer deals. You don’t just have to offer them through your app. You can use websites like LocalConnect to publish your deal on websites like Coupons.com and similar mobile apps. This allows you to place your deal in front of thousands of potential local customers. It’s a smart way to get both new and returning customers to come in.

How to Offer Easier Payment Options

How to Offer Easier Payment Options
Payment options are also built into the custom apps, but there are three other options you should consider using in addition to what is available on the app.
Paypal allows you to simply enter an email address, mobile number or a pin and pay for your purchase. Many national chains like Home Depot and Dollar General accept them.
Google Wallet lets you pay with your phone instead of a credit card. It is similar to Apple Pay, but Google Wallet works with every mobile carrier. Apple Pay only works with Apple Watch and iPhone 6.
Both options work with “tap to pay” technology. The customer only has to tap something (in Apple’s case, the tapping is optional) and they’ve paid for their order. It definitely saves time, and shows customers you are far ahead of your competition. You’ll get plenty of people who’ll keep coming back to you because you accept their preferred method of payment.
The world of business is changing rapidly. Every day we are relying more and more on technology. There is no reason that small businesses have to be left behind.
What was once beyond your reach as a restaurant owner is now available to you. Use the mobile methods mentioned here to increase your customer base and grow your business.
The ability to order and pay for things online is all about convenience. If you invest in it and take advantage of it, you will start reaping the rewards sooner than you think.
Try to implement at least one change in the next few months. Even if all you do is offer online ordering, let your current customers know about it. Encourage them to try it out. I promise you it will put you far, far ahead of your competition.
Yelp vs. Google Reviews

Yelp vs. Google Reviews – Which One Is Best?

Out of all of the places online that you can review a business, only two places spring to mind for many consumers: Yelp and Google.
Both of them are powerhouses with a long history in the business. Both of them are influential. But which one is the better choice?
The winner is the one you’ll need to focus your efforts on. Be warned: you may not like the answer. Keep reading to find out.  

The Pros and Cons of Yelp

The Pros and Cons of Yelp
Yelp was established in 2004. Currently over 10 years old, it doubles as a social network. People can connect with other yelpers, share their reviews, see where their friends have eaten at and offer recommendations.
Yelp has a lot of power online. Aside from its community, it’s still the #1 place users go to search for reviews. It’s easy to look for a local business in Yelp. Its search algorithm allows you to pull up places that haven’t necessarily claimed their Yelp page, but are still in the area. You don’t need to sign in to use the search function, see the business’s information or read its reviews. You do need to sign in to leave reviews though.
For business owners, claiming your page is free. You can interact with reviewers as soon as you claim your page. Business owners will also be interested in the SEO juice that Yelp gives your business in the search engines. It’s also a high traffic website, boasting hundreds of millions of views per month.
But for all the positives, Yelp seems to have a seedy underside. It is often accused of pressuring businesses to buy ads or to pay for better reviews to be displayed. There have been several lawsuits surrounding these accusations.
Yelp’s review algorithm seems rather wonky. Some reviews don’t post at all, while others will show up immediately. Sometimes a review will only stay visible for a short period of time. Some new reviewers insist their reviews don’t show up at all.
There’s also the terms of service that states Yelp can terminate your listing at any time for any reason. This basically leaves you at their mercy.  

Google Reviews Pros and Cons

Google Reviews Pros and Cons
As current king of the search engines, adding reviews to Google seems like a given. After all, Google gets over half of the world’s search engine traffic. Allowing users to express themselves about experiences with their local businesses seemed like a natural next step.
Google’s pros are obvious: search engine rankings can be higher if your business is related to a qualified search. While reviews don’t really have any bearing on your rankings, being listed in Google’s local business network, Google My Business, does.
You also get access to all of your favorite features of Google, like Google+, Google Maps, YouTube, Hangouts and Gmail. This means you can manage all of your information and content from one place.
But there are some cons too. Your Google+ content will show up for all of your circle, but not necessarily all of the public. It’s also not as easy to search for a business or local listing on Google as it is for Yelp.
Still, despite these setbacks, Google’s power can’t be denied.

Which One is the Winner?

Which One is the Winner?
Right now, it’s Google Reviews, though Yelp comes in at a very close second.
Yelp’s constant reports of lawsuits and its inexplicable algorithm is a very sore point for a lot of people. While it’s still the #1 place for local business reviews, it has been accused of bullying both businesses and reviewers alike. Constant bad press isn’t good for a company, despite what the professionals say.
As more and more people feel the sting of Yelp’s negativity, they begin to turn away in search of other alternatives. Since Google already has many features that people use, like YouTube and Gmail, it only makes sense that people will begin flocking to Google to look for reviews for businesses.
In fact, most of the time those reviews show up in search engine results, with Yelp being displayed further down the page. Don’t discount Yelp’s influence, but if Google’s stars are the first thing you see, you’re more likely to click on those, and then go to Yelp.

Which One Should You Focus On?

For now, the answer is both.
While Google is slowly winning over the public with its seemingly unbiased treatment of reviews, it’s not fast enough. Some people still consider Yelp the king of review websites, and for good reason. Yelp only focuses on reviews, while Google Reviews is just a small part of the Google empire.
Monitoring both is good for your business. It allows you to see what people think of your services and your personnel. It also allows you to respond to any complaints in a professional manner. Handling a negative review the right way can impress upon potential customers how important their experience is with you. And it can also encourage other people to review you.
Monitoring two websites sounds like a headache doesn’t it? But it’s part of being a business owner. Since both Yelp and Google Reviews are technically social networks (Google only counting because it’s attached to Google+), you should think of it as part of your social network profiles. View Google Reviews and Yelp as you would Facebook – an important part of your online presence.

Change Is Coming

Although the clear winner in this debate is Google, Yelp does have some pros that cannot be ignored. It still holds a rather large audience, and it still weighs in heavily on search engine results. Meanwhile, Google has streamlined their reviews so that you can monitor and access them along with its other main services. Google’s reviews also hold weight in search engine results, but you must be listed in order to show up.
The inconvenience is negligible compared to what is actually happening: change. Just as customers are looking for other places to leave reviews, business owners are looking for other places to respond to reviews. Google doesn’t apply the pressure that Yelp does, but Yelp is still a powerhouse, and it will be difficult to take its place.   
When Should You Remove Reviews?

When Should You Remove Reviews?

Not too long ago, business reviews were written by subject-matter experts and printed in well-known publications. In today’s world, that’s simply no longer the case.  Nowadays your customers can easily voice their opinion and experience they had with your business online for the world to see.
But that’s actually a good thing – and there are plenty of good reasons why your business should be listed on review sites. The first is that you get to add a link to your website which will boost your traffic – and secondly, people can also get some basic information about your business such as the name of your hours of operation, where it’s located, your phone number and so on.
But most importantly it’s the customer reviews on these review sites (they call them review sites for a reason!), that makes them so important, but it also can be a double-edged sword.
Positive reviews can do wonders for your business, as review websites are considered more credible than any form of advertising. But negative reviews can have disastrous consequences to your bottom line. The complaint can be serious enough to significantly derail your business.  Like a report about seeing bed bugs in a hotel room or a cockroach in an entrée at a restaurant. What’s really frustrating is when the report is not true and no merit at all.
But the question is, when should you remove reviews – reviews that make your business look bad?

Advantages of Removing Negative Reviews

Advantages of Removing Negative Reviews
Purging negative reviews can be a good thing. First of all, it limits the number of people who’ll ever read them – keeping the damage to a minimum. After all, it’s not unusual for a potential customer to reconsider their choice after reading just one negative review over a dozen positive ones.
Another benefit to removing negative reviews means that your average rating will go up. Studies show that a high customer rating means a potential increase of 55% in sales. According to Yelp, a restaurant with a 4-star rating is 63% more likely to be full at any given time than a restaurant with just a 3-star average rating. And a one-star increase in the average rating can bump up your revenue by 5 to 9 percent.
So it’s blatantly obvious why anyone who runs a business would want to remove negative reviews.  

Disadvantages of Removing Negative Reviews

Disadvantages of Removing Negative Reviews
But these reasons alone for removing negative reviews doesn’t mean you should necessarily do so. In fact, websites like Yelp, Facebook, and Google don’t make it easy for you to remove negative reviews for one very simple reason— it damages the credibility of the site and the business
Removing reviews is to remove trust People trust review websites because they believe that by and large the reviews are honest and unbiased. To most people it’s an obvious red flag if they only find positive reviews. There’s got to be some contrast. You can’t please everyone and consumers know that. They will become suspicious if all you have is raving reviews about your business.  
In this way, negative reviews are helpful because almost 7 out of 10 consumers are more likely to trust the reviews when they see that there is both positive and negative reviews in the mix. In fact, it’s been found that shoppers who read negative reviews are actually 67% more likely to convert than the average consumer.

What to Do When Slapped With Negative Reviews

What to Do When Slapped With Negative Reviews
First of all you need to understand that unless the review is inaccurate, a fake review, or violates the policy of the review website in question – you don’t stand a very good chance of actually getting the review removed.
To start with, you need to keep an eye out for reviews – whether they are positive or negative. But if you can’t spend the whole day manually monitoring these website, it’s a good idea to consider using an online tool like reviewpush.com to help you monitor the sites automatically.  
If you want a free alternative, setting up a Google Alert will pretty much do the same thing.
Once you have been alerted to a new review, it’s best if you can respond to it right away, good or bad. When you respond to positive reviews, it shows that you’re a gracious business owner who acknowledges the importance of your customers.
But when you are responding to negative reviews or complaints, you have several options. For example, if a customer felt your business fell short in some way then you should apologize and promise to do better.
But you can turn a negative into a positive while by taking responsibility but also emphasizing how you’re going to do better next time to balance things out.  
Or you can even engage with the customer and ask ideas from them. Apologize for any inconvenience caused and then ask if they have suggestions on how you can do things better.
Whatever you do, just be polite. The good thing about responding to negative reviews is that 33% of the reviews are amended and become a positive review instead when they get a response from business owners. So it’s a win-win solution.
Negative reviews with inaccuracies or negative comments of your business that are flat out lies posted maliciously–often by competitors, or disgruntled ex-employees are the reviews that you’ll have the best chances of getting removed – but there must be a legitimate reason.   

How to Remove Reviews

How to Remove Reviews
Each review site has its own rules and guidelines, but for most reputable sites you can’t just remove a review simply because it says negative things about your shop. However, you can take a peek at the guidelines governing such reviews, and you can flag a negative review if you think it has violated a rule or guideline.

  • For Google local reviews, check out the Google local review content policies and see if the review violated any one of its guidelines. If it has, you can flag the review and bring it to Google’s attention. Examples include offensive content, advertising for your competitors, or conflict of interest such as a review which was written by a competitor.
  • The Facebook Community Standards are similar to Google’s. You can just follow the Facebook instructions to report a review and request for its removal.
  • For Yelp, check out their guidelines and if you see a violation you can follow the instructions on reporting an inappropriate review.

For other review sites, contact the website’s webmaster, requesting them to remove the content, or at least indicate to Google that it shouldn’t crawl or index the page. They will probably require a compelling reason to remove reviews, so back up your request with as much proof as possible.
Whether you plan to keep or dispute a negative review, your main priority should be to boost the trust of your customers. Remember, positive reviews can make them trust you, but the presence of negative reviews doesn’t always mean that they will trust you less.
It may be better to simply respond to negative reviews in a proactive way than try to remove them. When you show to your customers that you value them by making every effort to give them a positive experience, then even bad reviews can be used to your advantage.

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